Manufacturer's Warranty Terms

1. Warranty Coverage

Under these terms and conditions, if a defect occurs under normal use, we will replace it with a new product free of charge.
*We do not currently offer repairs.

2. Warranty Period

The warranty period is one year from the date of product delivery.

3. Scope of Warranty Coverage

Functional failures such as the following, occurring within the scope of normal use, are covered:

  • Abnormal noise from casters, inability to move

  • Malfunction of the carry handle (cannot be pulled out or fixed)

  • Zipper defects (slider detachment or faulty engagement)

  • Malfunction of the carry handle (cannot be pulled out or fixed)

4. Exclusions from Warranty (Disclaimer)

The following cases are not covered by the warranty, even within the warranty period:

  • Damage incurred while checked in by airlines or shipping companies

  • Wear and tear, scratches, dirt, and fading associated with normal use

  • Malfunctions due to incorrect use or improper modification/repair

  • Damage due to natural disasters such as earthquakes, fires, or floods

  • If purchased through secondary distribution channels such as auctions or flea market apps

5. Exchange Procedure

① Application: Please contact us with the following three points via our official LINE account.

　　　　・Your name
　　　　・Order number (4-digit number starting with #)
　　　　・Photo or video of the defective part

　　　　Official LINE: https://lin.ee/T2C8eiy

② Confirmation: We will review the content and, if deemed covered by the warranty, will provide instructions for exchange.

③ Shipping: We will ship the replacement product from our company.