FAQs

※Please make sure to read before making an inquiry

About the product

サイズ・容量・重さは?

外寸:約55×33×20cm
内寸:約49×32×19cm
容量:35L
重量:約1.7kg

Can I take this on the plane?

Yes. It complies with the carry-on baggage regulations of major airlines (for aircraft with 100 or more seats).

[Airlines that permit carry-on]
JAL, ANA, Peach, Jetstar, Skymark, Starflyer, Solaseed Air, AIRDO, ZIPAIR, AirAsia, Spring Japan, etc.
*As of February 9, 2026
*Please always check the regulations of the airline you plan to use in advance.

座席下に収納できますか?

航空会社や機材によって異なりますが、座席下に収納できる場合もございます。

ただし、本製品は縦50cm以上あるため、前方にはみ出したり、客室乗務員より頭上の収納棚へ移動するよう案内される場合があります。

基本的には頭上の収納棚をご利用いただき、座席下への収納可否は事前に各航空会社へご確認ください。

何泊分の荷物が入りますか?

一般的な目安として、夏は2〜3泊、冬は1〜2泊程度になります。

※荷物量や衣類の厚み、持ち物、パッキング方法によって収納できる量は異なります。

何kgまで入れられますか?

耐荷重の目安は15kg程度です。ただし、荷物が重いほどキャスターやハンドルへの負担も大きくなるため、長く快適にお使いいただくには10kg前後を目安にすることをおすすめしております。

パソコンは何インチまで入りますか?

最大16インチ程度のノートPCを収納可能です。

PCスリーブはバッグ前面側にあるため、重量のあるPCを収納し、荷物が少ない場合は前方へ傾きやすくなります。

必要に応じて、PCや重い荷物を背面側に配置するなど、重心のバランスを調整してご使用ください。

Is there somewhere I can see the actual item?

Unfortunately, we do not currently have any physical stores and only sell our products online. We appreciate your understanding.

How caster storage technology works

The wheeled board rotates around the connecting joint and retracts into the main body. Built-in magnets secure the board, preventing accidental opening or wobbling. The connecting joint is made of 1680D reinforced nylon and features reinforced stitching. The magnetic force is moderate and there is a frame, so the impact on electronic devices is extremely low.

Won't my back get dirty?

Yes. The soiled casters and surrounding areas are covered by the wheeled board as soon as it's retracted. Since they don't directly touch your clothes, you can rest assured about hygiene.

How comfortable is it to carry?

Because of the built-in board, it's slightly less spacious than a typical backpack. However, the thick shoulder straps and back cushioning are designed to distribute the load and minimize strain. And when you get tired, you can roll it on its wheels, so there's no need to carry it on your back for extended periods.

When you roll it, will the shoulder straps touch the ground?

The shoulder straps can be stowed in the back pocket, preventing them from touching the ground. To prevent damage to the shoulder straps from dragging, please be sure to store them in the pocket when rolling the bag.

Does the bag stand on its own?

By extending the casters, the bag can stand on its own. When you put down the backpack, the bottom of the bag does not directly touch the ground, so you can set it down without worrying about dirt. *Please note that the bag does not stand on its own when the casters are retracted.

Can the casters be replaced?

Yes, it's possible. You can replace them yourself in about 15 minutes using the separately sold "Caster Replacement Kit."

The caster replacement kit is available here

鍵は付属していますか?

鍵は付属しておりません。必要に応じて市販の南京錠や簡易ロックをご使用ください。ファスナーのロック穴は約5mmです。

バッグ内部の持ち手がないファスナーは何ですか?

バッグ内部の背面側にある持ち手のないファスナーは、製造・メンテナンス時に内部構造へアクセスするためのものです。通常の収納スペースではございませんので、お客様ご自身では開閉せず、そのままご使用ください。

防水ですか?防水スプレーは使えますか?

撥水性のある素材を使用しておりますが、完全防水ではございません。激しい雨や長時間の雨では水が染み込む可能性があります。また、新品時の防水・汚れ防止スプレーの使用はおすすめしておりません。撥水加工との相性により白いシミが残る可能性があるため、撥水性が落ちてきた場合に、目立たない場所で試してからご使用ください。

Care instructions

Store in a well-ventilated place, away from direct sunlight and high temperatures and humidity. To clean the body, gently wipe with a damp, soft cloth. If the inside is heavily soiled, use a diluted neutral detergent.

Orders & Shipping

What payment methods do you accept?

The following payment methods are available:
・Credit card (Visa, Master, Amex, JCB)
・Google Pay
・Apple Pay
・Shop Pay

I haven't received the order confirmation email.

If your order history appears in "My Page," the following reasons are possible:

・The email may be in your junk mail folder.
・There may have been a typo in your email address.

Please reconfirm your settings and registration details.

[Email Subject]
Order Confirmation Order Number: #○○

Can I cancel my order?

As a general rule, cancellations or changes to orders cannot be accepted after they have been confirmed. Thank you for your understanding.

Can I get a receipt?

You can obtain it from the following:

① Order history in My Page
② Shipping confirmation email

Is there a shipping fee?

A flat rate of 500 yen nationwide.
*Free shipping on orders over 5,000 yen

How long does it take for my order to arrive?

Delivery typically takes 2-4 business days.
*Orders placed by 1 PM on weekdays will be shipped the same day.

Can I specify the delivery date/time and use leave-at-door delivery?

I apologize, but we do not accept that.

I would like to check the delivery status.

Please check your shipping confirmation email for the tracking number.

【Email Subject】
Shipment for order #○○ complete

Returns & Warranty

What if it's a defective product?

If the product is deemed defective, we will accept returns or exchanges provided you contact us with the following three items within 7 days of product arrival.

① Your name
② Order number (4-digit number starting with #)
③ Photo or video of the defective part


【Contact Information】
Official Line: https://lin.ee/jacQ9Vv

Can I return or exchange items?

As a general rule, we do not accept returns or exchanges due to customer convenience (with the exception of initial defects and unopened items).

For our detailed return policy, please click here.

When and how will I be refunded?

The refund will be processed through your original payment method.

【Process】
① We request a cancellation from your payment provider.
② The payment company processes the refund (timing varies by company).

*Please contact your payment company for details.

Is there a warranty?

For your peace of mind and long-term use, we offer a 1-year manufacturer's warranty.

For detailed terms and conditions, please click here.

Can it be repaired?

Unfortunately, we do not perform repairs. We will replace the product with a new one in the event of an initial defect or malfunction during normal use.

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